14-Day Return and Exchange Policy
We offer a 14-day return and exchange policy, allowing you to request a return or exchange within 14 days of receiving your item. To ensure eligibility, items must be in the same condition as when received—unworn, unused, with tags, and in their original packaging. Additionally, a receipt or proof of purchase is required to process the return or exchange.
How to Initiate a Return or Exchange
To begin the process, please contact us via WhatsApp at 0777555290. Once your return or exchange is approved, we will arrange for a courier to pick up the item directly from your doorstep and deliver the new item. In case the courier requests an address, kindly provide: 17, Swarna Road, Colombo 06, Eleganno Clothing. We will supply a return shipping label and detailed instructions on how to send the package back. Please note that items sent back without prior approval will not be accepted. For further assistance, you can always reach out to us.
Exchange Process Details
Our exchange policy ensures a seamless experience for our customers. The first and second exchanges due to size issues are complimentary. However, from the third exchange onward, a delivery fee may be charged to cover pickup and redelivery costs. Should you have any questions or need assistance, please contact us via WhatsApp at 0777555290.
Damages and Issues
Customer satisfaction is our priority. Upon receiving your order, please inspect the items thoroughly. If you find that your item is defective, damaged, or incorrect, contact us immediately. We will evaluate the situation and take prompt action to resolve any issues, ensuring you receive the best service possible.
Exceptions / Non-Returnable Items
Certain items are not eligible for returns or exchanges. These include sports bras, socks, undergarments, sale items, and gift cards. If you are unsure about an item's eligibility for return or exchange, do not hesitate to reach out to us for clarification.
Refund Policy
Refunds are processed after we receive and inspect the returned item. If approved, the refund will be issued to your original payment method within 10 business days. Please note that additional time may be required for your bank or credit card company to process the refund. If you have not received your refund within this timeframe, contact us via WhatsApp at 0777555290 for further assistance.
We are always ready to assist you with any questions or concerns. Feel free to contact us anytime at elevate@street82.com or via WhatsApp: 0777555290 for support.